How to gmail mail redirected on zendesk

To group Gmail emails and redirect them to Zendesk, you can set up a Gmail filter to automatically forward specific emails or emails that meet certain criteria to your Zendesk support email address. Here’s how you can do it:

1. Log in to your Gmail account.
2. Click on the search bar at the top of the Gmail interface.
3. In the search bar, enter the criteria for the emails you want to redirect to Zendesk. For example, if you want to forward emails with a specific label, enter “label:yourlabel” in the search bar. You can also use other search operators to specify criteria such as sender, subject, or keywords.
4. Click on the small down arrow on the right side of the search bar to open the advanced search options.
5. Refine your search criteria if needed using the available options.
6. Once you have defined your search criteria, click on the “Create filter” link at the bottom right of the advanced search options.
7. In the filter creation window, select the action “Forward it to” and choose your Zendesk support email address from the dropdown menu.
8. Optionally, you can select other actions such as applying a label or marking the email as read.
9. Click on the “Create filter” button to save the filter.

From now on, any email that matches the criteria you specified in the filter will be automatically forwarded to your Zendesk support email address. This will create a ticket in Zendesk, allowing your support team to manage and respond to those emails within the Zendesk platform.

Remember to periodically check your Zendesk account to handle the tickets created from the forwarded emails and ensure timely responses to your customers.

If you want to group multiple Gmail emails and redirect them to Zendesk as a single ticket, you can use a third-party integration like Zapier. Here’s how you can set it up:

1. Sign up for a Zapier account at https://zapier.com/ if you don’t have one already.
2. Once you’re logged in, click on the “Make a Zap!” button to create a new Zap.
3. In the “Choose App & Event” section, search for “Gmail” and select it as the trigger app.
4. Choose the trigger event that suits your needs. For example, you can select “New Email” if you want to group all new incoming emails into a single Zendesk ticket.
5. Follow the prompts to connect your Gmail account and authorize Zapier to access your emails.
6. Set up the trigger options based on your requirements. For example, you can specify certain labels, sender addresses, or other criteria to filter the emails you want to group.
7. In the “Choose App & Event” section, search for “Zendesk” and select it as the action app.
8. Choose the action event “Create Ticket” to create a new ticket in Zendesk.
9. Connect your Zendesk account and authorize Zapier to access your Zendesk.
10. Set up the ticket fields such as subject, description, and assignee based on your preferences. You can use data from the Gmail email to populate these fields dynamically.
11. Test the Zap to ensure it’s working correctly and adjust any settings if needed.
12. Once you’re satisfied with the configuration, turn on the Zap to activate it.

Now, whenever a new email in Gmail meets the specified criteria, Zapier will trigger and create a ticket in Zendesk, grouping those emails together. This way, you can manage and respond to related emails as a single ticket within Zendesk.

Note: Zapier offers a wide range of customization options, so you can refine the Zap further based on your specific needs and requirements.